Jeffrey H. Gitomer is a leading authority in sales and customer service. Drawing from his own experience as the president and founder of three manufacturing and marketing businesses, he works with clients to improve their sales strategies, sales performance, personal development, and memorable service. Yearly, he provides over 150 training programs and annual sales meetings for companies like IBM, AT&T, Coca-Cola, Hilton Hotels, Inc. Magazine, Siemens, and Cintas. He has also done a 20-city sales training tour for state chapters of The National Association of Quick Printers - sponsored by XEROX. Jeffrey has addressed groups of up to 5,000 people at annual conventions and meetings.

  In 1988, Jeffrey founded Business Marketing Services, a consulting and training firm. Four years later, in 1992, Jeffrey began writing and publishing Sales Moves, a weekly column on the science of selling, in the Charlotte Business Journal. The article met with instant success and is now in syndication. With a current weekly readership of more than 3.5 million, Sales Moves appears in 75 business newspapers across the United States and Europe. He has also written 24 feature columns for Entrepreneur Magazine on selling.

  Jeffrey's book, The Sales Bible, complete with flash cards and interactive computer disk, is now in its 10th printing and has sold more than 150,000 copies. In 1995, The Sales Bible was listed with Think and Grow Rich; How to Win Friends and Influence People; The Power of Positive Thinking; and The Greatest Salesman in the World; as one of "The Ten Books Every Sales Person Should Own And Read" by the Dale Carnegie Sales Advantage Program. Jeffrey is the only living author on the list. The Sales Bible was translated into Chinese and Japanese in the fall of 1996.

  In 1998, Jeffrey's second book, Customer Satisfaction is Worthless, Customer Loyalty is Priceless was published to rave reviews, and is now in its third printing.

  In 1999, Jeffrey co-authored a third book, Knock Your Socks Off Selling, and his company Buy Gitomer, Inc. was formed to explode into the 21st century in a leadership position. Combining his writing and seminars with new web-based training, Jeffrey is positioned to help sales and customer service professionals improve on a daily basis.

  Jeffrey Gitomer is creative, on the edge. A writer and speaker whose expertise on sales, customer loyalty, and personal development is world renowned. He is known for presentations, seminars and keynote addresses that are funny, insightful, and in your face. He is real world and irreverent. He gives audiences information that they can take out in the street one minute after the seminar is over and turn it into money.

What people expect from a seminar, workshop, or keynote address...

  "Best speaker I ever heard." Isn't that the objective of bringing a professional in front of your group? Almost...You also want them to say - "Intensive real-world information that related to me, and will impact the way I sell and serve customers." And "This is information I can use tomorrow."

Those are seminar attendee comments made about Jeffrey Gitomer.

  Salespeople and people who serve customers are looking for new information about their every day situations, interaction, opportunities, problems and challenges. In short - anyone attending a seminar, workshop or keynote is looking for answers.

  Speaking and training coast-to-coast more than 150 times a year, Gitomer provides answers, informs, challenges and entertains sales forces and customer service departments for companies like IBM, AT&T, Coca-Cola, Hilton, Sports Authority, Inc. Magazine, Blue Cross Blue Shield, Fed Ex, Milliken, Siemans, and Cintas.

  Gitomer's seminars and workshops focus on self-evaluation in each area of training. The attendee learns to change listening and learning habits from the traditional "I know that" to the 21st century strategy, "How good am I at that?" Each participant walks away with a new understanding and an individualized game plan for action (and success).

  What's the objective of you next sales conference? How do your customers recognize the difference between you and your fiercest competitors? How are you ensuring that you achieve the difference between a satisfied customer and a loyal customer? What's the difference between event-based training and personalized results-based training?

The difference is Gitomer..

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